When appointments are made, this time is reserved especially for the Client, and therefore a cancellation policy is in place, which is as follows:
- 24 hours notice is required for appointments that are cancelled or postponed, otherwise the Client may be charged a cancellation fee
Sometimes Clients are unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the problem and we will usually waive this fee. If you do not keep an appointment and don’t advise us, we may need to charge you for the missed appointment time.
You can call our office anytime, even if it is after-hours (on 07 5437 8777). This phone has 24-hour answering service and you can always leave a message. If you are asking us to waive your fee for a broken appointment because you were ill, we may ask you to provide us with a medical certificate. We regret this inconvenience and generally we find very few Clients abuse this offer.
Consultations usually last between 30 minutes. If your Therapist is late, you will still receive a full consultation or some similar fair arrangement will be made. If the Client is late, your consultation will usually finish at the scheduled time, to be fair to Clients with appointments after yours. We suggest you allow yourself enough time prior to your consultation to complete paperwork and we will certainly try not to keep you waiting.